Saugus MIS Director Michael Donovan has announced the town’s adoption of a new platform that will allow citizens to report issues like potholes or graffiti in their neighborhoods.  Powered by SeeClickFix, the place-based reporting tool is designed to be used from a mobile device, so residents can take part in community improvement while they are around town.  They can also report issues through the website http://seeclickfix.com, or right from the town website www.saugus-ma.gov .

Town Manager Andrew Bisignani expects to see great citizen response to the system.  “This reporting tool holds our government accountable to take care of quality-of-life issues that affect our citizens, and it holds the people accountable to take part in their communities,” he said.  “It’s a win for everyone.”

The SeeClickFix system has already been implemented by cities and government agencies all over the world.  The platform allows citizens to pinpoint problems on a map, comment on issues posted by others, vote to fix issues, and even create “watch areas” to keep tabs on a particular location.  Governments have appreciated the ability to respond to citizen requests within the platform, and to monitor specific areas.

Saugus residents are invited to download the mobile app, available for iPhone, Android, and Blackberry, at http://seeclickfix.com/apps.  For more information, contact mdonovan@saugus-ma.gov .